We want you to enjoy your new shoes, and we try very hard to get the proper fit the first time. But just in case you need to exchange them, please treat the shoes with care. Shoes that have been worn; have soiled soles or other signs of wear cannot be returned for credit or exchange. NO REFUNDS, BUT WE WILL GLADLY EXCHANGE.
CUT STRAPS are considered a sign of Wear!
All merchandise that is returned for an exchange, must be in original new condition, the way you received it and received by us within 21 days of date on invoice/receipt. You may select any other Style of equal value or make up the price difference if the value of the exchange exceeds the value of the returned shoes. Shoes that show wear or scuff marks will NOT be exchanges. The US Post Office gives you FREE bags and boxes so please, do not destroy shoe boxes by taping directly to it, as you will be charged for a new box ($5.00). It is the customer’s responsibility to return an item and we suggest sending it insured with a delivery confirmation as we are not responsible for packages that get lost in the mail. There are no refunds on original shipping or handling charges. Although you will incur a small fee to ship the item back to the Company, we will pay for the shipping charges to get the Exchange back to you. Please enclose a copy of your original invoice or packing slip, note CLEARLY on it what you would like us to send you back for an exchange.
Special Orders
Special Orders cannot be returned, unless there is a company defect.
NEVER WEAR YOUR DANCE SHOES OUTSIDE AS LONG AS YOU WILL BE USING THEM AS DANCE SHOES. The beautiful shoes you buy are made by skilled craftsmen, balanced and especially made for dancing. They are a necessary accessory of the dance and will make your dancing far more enjoyable.
Buckling Instructions
1) Holding the strap tightly around your ankle, adjust the buckle on the strap into the hole that is PAST the clip that is attached to the shoe.
2) Now slide the strap into the slot on the clip that is attached to the shoe. THAT’S IT
3) When you remove DO NOT touch the buckle. Just slide the strap out of the slot.
After adjusting the buckle properly you NEVER have to hassle putting the bar into a hole again. Just bring the buckle past the clip and slide the strap in and out of the clip.
Dance Shoe Maintenance
Suede Soles
Use a suede shoe brush to brush up the nap at the bottom of your shoes. Always brush in one direction, toe to heel. Do this as needed, when you notice your soles becoming flat and smooth, or have dirt stuck on them.
Leather Shoes
Polish your shoes once a week. Clean with a damp cloth to remove all traces of dirt. Use a thin layer of cream or wax polish to preserve leather and to keep your shoes looking good.
Suede Shoes
Remove dirt with an old tooth brush or suede brush. Stains are removed with suede shampoo. Apply suede dressing in the morning so that your shoes have time to dry out before an evening of dancing. Brush your shoe front to back after applying the suede dressing.
Nubuck Shoes
Clean with a cloth dipped in slightly soapy, warm water. The rest of the care tips are identical to that of suede shoes.
Patent Leather Shoes
Clean with a damp cloth and when dry, apply patent dressing. Shine with a soft cloth. Never use ordinary shoe polish on patent leather.
Satin Shoes
Clean with a dry cloth. Don't us shoe polish, and avoid acetone (nail polish remover).
